1. OVERVIEW

Your privacy is very important to Discover Qatar and we understand how important it is to you. We want you to feel safe when visiting our website or using our services and are committed to maintaining your privacy when you do. We require our employees, suppliers and partners to maintain confidentiality in accordance with applicable data protection laws.

This partner privacy notice (together with our Terms and Conditions, our Cookie Policy and any other documents referred to herein) sets out the basis on which we process any personal data we collect from you, or that you provide to us (“Privacy Notice”). Please read the following carefully to understand our views and practices regarding your personal data.

This Privacy Notice can be changed over time to comply with law or to meet our changing business requirements. The most up-to-date Privacy Notice can be found on our website. We will inform you appropriately of any relevant changes to this Privacy Notice.

For the purposes of the General Data Protection Regulation, the Controller is Discover Qatar, W.L.L. with its registered office at Qatar Airways Tower, PO Box 22550, Doha, State of Qatar (from now on referred to as "Discover Qatar", "we", or "us").

                 

2. DEFINITIONS

By "Personal Data" we mean any information relating to an identified or identifiable natural person.


3. WHEN DOES THIS PRIVACY NOTICE APPLY?

This Privacy Notice applies to the processing by Discover Qatar of all Personal Data we gather or use in connection with your relationship with us as a partner or potential partner of our Destination Management Company when you use our website, www.discoverqatar.biz (from now on referred to as our "Website") and when you partner with us. We will only use Personal Data of your representatives which you supply to us when you apply to become a partner and when you use our booking platform B2B Agent Platform.


4. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA? 

4.1 Discover Qatar is responsible for the processing of all Personal Data described in this Privacy Notice. In this Privacy Notice we explain which personal data we process and for what purposes, and to which persons or entities the Personal Data will be provided.

4.2 Our Website may contain links to enable you to visit third-party websites, mobile sites and mobile applications. Please note that we do not have any control over these and are not responsible or liable for the protection and privacy of any information that you provide whilst visiting those sites. Third-party websites, mobile sites and mobile applications are governed by their own privacy policies and not this Privacy Notice.


5. HOW WE COLLECT AND RECEIVE PERSONAL DATA

5.1 We may collect and receive Personal Data directly from your authorised representatives including when you:

                  (a) use or access our Website, particularly when completing the "Become A Partner" section.

                  (b) communicate with us such as by email, telephone, in writing or through our social media platforms; or

                  (c)  register, create or modify an online account with us, including your Discover Qatar partner account.

5.2 Where you disclose Personal Data on behalf of another person, you will ensure that the individual whose Personal Data is supplied to Discover Qatar has authorized the disclosure, is informed of and consents to the processing of Personal Data in accordance with this Privacy Notice or the Discover Qatar Customer Privacy Notice respectively. Where the disclosure is in respect of a child’s Personal Data, you should do as only as the parent or legal guardian of that child and enter into relevant contracts on behalf of that child.


6. WHY DO WE USE YOUR PERSONAL DATA?  


Uses of Personal Data 
Description of Personal Data
Legal Grounds
For answering your questions or responding to your requests
If your authorised representative gets in touch with us by in person by email, telephone, in writing or through our “Contact Us” page on our Website for the purposes of the relevant enquiry, we will use your authorised representative’s Personal Data in order to reply to and answer your question or to respond to your requests (e.g. to assist you in processing an application or in providing technical assistance).
For this purpose, we use your name, email address, telephone number, your correspondence with Discover Qatar about your question and all other personal data necessary to answer your question.
 
We will process your Personal Data based on our legitimate business interests in providing customer care to you based on your request depending on the specific case.
If you apply to become a partner or are registered as a partner with us, to manage the account and to ensure confidentiality and security of transactions and purchases of your customers
When you apply to become a partner or choose to register, create or modify a partner account with us, you need to provide Personal Data so that we can consider your application and create an account for you on behalf of your organisation. We will send you regular updates about our products and services and email confirmations on transactions.
When you apply for your Partner account, we process the personal data you register with, such as your title, name, designation,  email, the password you choose and whether you have read and understood the applicable terms and conditions.
When you sign in to your partner account, we process your user ID and password in order to provide you access to your account.
 
For your Partner account, we process your name, email address, title, telephone number, your login data and display name, the details of your transactions and your payment details.
We process your Personal Data in the performance of the contract between you and Qatar Airways as a Discover Qatar Partner.
For the performance of a contract
When we administer partner agreements, we process Personal Data of your representatives for administrative purposes such as
(a) facilitating your bookings and arrangements; and
(b) administering our Partners Programme.
For this purpose, we process your email address and other data stored in our partner database in relation to that partner contract with you.
We will process your Personal Data of your representatives based on the performance of our partner contract with you.
For compliance with law and to monitor and investigate compliance
Discover Qatar needs to comply with certain legal obligations and monitors its Website and IT systems to check compliance with Discover Qatar’s internal policies and regulations. During monitoring activities, your Personal Data can be accessed and viewed by Qatar Airways IT systems personnel or by third party regulators or government authorities.
 
For this purpose, any Personal Data that is stored on Discover Qatar’s systems can be accessed and viewed by Qatar Airways IT systems personnel or by third party regulators or government authorities for compliance purposes. The Personal Data that is accessed and viewed will not be stored for compliance purposes, unless we need them to further investigate potential non-compliant behaviour or in the course of legal proceedings
We will process your Personal Data based on:
our legitimate business interests in maintaining adherence to our company policies and the standards which we uphold for our employees, suppliers and partners; and
our legal obligation to comply with laws and regulations which are applicable to the tourism destination management industry or to specific geographic locations.
To allow you to use Discover Qatar Digital Library
If you choose to use the Digital Library functionality in our website, we will ask you to register for ‘Become a Partner’ at your first visit if you do not already have a Partner account. Once you have registered your Partner account or when you already have an account, you can sign in using your email and password to access our digital library.
When you register your Digital Library functionality in our website, we process the Personal Data you register with such as your name, email, phone number,  and whether you have read and understood the applicable terms and conditions.
When you sign in to your partner account, we process your email, password and your usage and downloads from our digital library.
We process your Personal Data in the performance of the contract between you and Qatar Airways as a Discover Qatar Partner or, where applicable, based on your consent.

 

7. COOKIES

Cookies are small files of information which save and retrieve information about your visit to our Website – for example, how you entered our site, how you navigated through the site and what information was of interest to you. Read more about how we use cookies in our Cookie Policy which is available on our Website.

 

8. WHO HAS ACCESS TO YOUR PERSONAL DATA? 

8.1 Access to your Personal Data by third parties

When you make a travel booking or other purchase, we use support and other functions which may require the transfer of your Personal Data to and from countries outside of your country of residence from time to time, including outside of the European Economic Area ("EEA"). In addition, your Personal Data may be processed and stored by our appointed third parties service providers, such as hoteliers, insurance companies and ground handling agents in order to perform the partner contract.

In order to fulfil our partner contract with you, we may be required to disclose certain of your representatives Personal Data in the following cases:

                 (a) to you or those acting on your behalf. Where local regulations require, we may obtain your consent in writing for the purpose of allowing anyone else to act on your behalf;

                 (b) to third parties including service providers who provide a service to, or perform a function for, us or who are otherwise appointed by us in connection with the services we offer you or your customers including those who are acting as our agent or sub-contractor, including, without limitation, hoteliers, ground handling service providers, data processing service providers and our legal and other professional advisors;

                 (c) to third parties in connection with a proposed or actual financing, securitization, insuring, merger, restructure, sale, acquisition, assignment or other disposal of all or part of our business or assets or the assets of any affiliate or to anyone whom we may transfer our rights and/or obligations for the purposes of evaluating and performing the proposed transaction; and/or

               (d) to third parties, including law enforcement officials, law courts and government and regulatory authorities: (a) if we believe disclosure is required by any applicable law, regulation or legal process (such as to respond to subpoenas or judicial orders); or (b) to protect and defend our rights, or the rights or safety of third parties, including to defend against legal claims.

Organisations that are based outside of the EEA may not be subject to the same level of controls in regard to data protection as exist within the EEA. When third parties are given access to your Personal Data, we will take the required contractual, technical and organisational measures to ensure that your Personal Data is only processed if necessary for the relevant purpose. We use reasonable efforts to ensure that third parties will only process your Personal Data in accordance with applicable law.

8.2 The use of your Personal Data by data processors

When a third party processes your Personal Data based on Discover Qatar’s instructions, it acts as a data processor. We enter into an agreement with the relevant data processor for the processing of Personal Data. In this agreement, we include obligations to ensure that your Personal Data is processed by the data processor solely to provide services to us and to ensure that the data processor has adequate safeguards in place and complies with the applicable data protection laws.


9. HOW DO WE KEEP YOUR DATA SAFE? 

Safeguards

Discover Qatar has taken adequate safeguards to ensure the confidentiality and security of your personal data. We are committed to ensuring that your Personal Data is secure. In an effort to prevent unauthorised access to, or disclosure of, your Personal Data, we have put in place physical, technical, and administrative safeguards to protect your Personal Data against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorised disclosure or access, as well as all other forms of unlawful processing (including, but not limited to, unnecessary collection) or further processing. In order to protect the security of your Personal Data, where necessary, we use encryption technology when collecting or transferring sensitive Personal Data.

Although we use reasonable and appropriate efforts to protect your Personal Data we cannot guarantee the security of your Personal Data transmitted to our Website via internet or similar connection.

Retention

We will retain Personal Data for as long as it is necessary to fulfil the purpose for which it was collected, the legal or business purposes of Discover Qatar as described in this Privacy Notice and in line with our data retention policies, or as required by relevant laws.

When erasing Personal Data, we will take commercially reasonable and technically possible measures to make the Personal Data irrecoverable or irreproducible in accordance with the applicable laws.


10. CONTACT US 

You authorised representatives can request access, rectification, review of processing, restriction or erasure of your Personal Data that Discover Qatar processes at any time by sending a request to Contact Us page of our Website. You will also, under certain circumstances, have the right to data portability, meaning that you have the right to receive your personal data in a structured, commonly used and machine-readable format to transmit those data to another controller. We will not charge you a fee to respond to your request unless the request may be deemed as manifestly unfounded or excessive. Any request must include the following information: your name and address and any other information which may identify you.

If you added information to your partner account in the B2B Agent Portal, then you can also access your relevant account profile to access, correct or remove it yourself.

We will make reasonable efforts to revise any Personal Data that is incorrect and to update your information or preferences, as permitted by law. It may take several weeks to implement the changes.

If you feel that we do not comply with applicable privacy rules you have the right to lodge a complaint with a competent data protection authority. Should you have any questions about the processing of your Personal Data or this Privacy Notice, please contact:


Qatar Airways Group

Qatar Airways Tower 1

PO Box 22550

Doha, State of Qatar

Attention: Data Protection Officer

To send an email to our Data Protection Officer click here.